Frequently asked questions for Individual & Group Counseling, Psychotherapy, & Art Therapy with Amy Tatsumi & Kimberly Ottinger
How do I find the right therapist?
For most clients, their greatest experience of success in therapy is based on their relationship with their therapist. Most people find their therapist by way of recommendations from friends, family, colleagues, or primary care physicians. The second most common way clients find their counselor is through google.
While theoretical orientation, post graduation training, niche, years in practice are important, most people find the relationship to be the most important factor in selecting their therapist. Things to consider when reaching out to work with us or other therapists:
Why therapy? Why now (at this point in my life)?
What am I seeking?
How would I know that I’m changing or therapy is “working”?
Do you feel like you can open up?
Do you feel like the therapist could really hear you and understand you?
If you’ve been in therapy, coaching or spiritual support in the past, what was helpful?
Are you ready to do the work?
Kim and Amy hold much integrity to their work. They have tailored approaches to working with their clients. They work best with clients who are ready to do the work even when the client doesn’t know “how to change.” They have a 3 session assessment to ensure that they are the matching well with clients. If Amy or Kim assesses that you would be bettered matched with another therapist of theoretical approach, they will give you a referral with confidence.
Do we have openings?
Yes-we are currently accepting new clients for individual and group psychotherapy, counseling, art therapy, as well as consultation and supervision. Our early morning, evening, and weekend slots fill quickly. Hannah, Jamie, and Katherine have evening and weekend openings.
How quickly will I hear back from you?
We do our best to respond within the day same or by the next business day. We can schedule your first appointment within 3 business days to one week.
What are your hours?
We see clients during regular business hours and have early morning availability (8am), as well as evening sessions (through 8pm), and on weekends.
How often will we meet?
Clients benefit most by coming in weekly or twice a week. This creates continuity and momentum in working towards your goals.
How long is a session?
Individual therapy and supervision sessions range from 45-60 minutes. Arrangements can be made for longer sessions. Group therapy and supervision sessions vary in length depending on the group format.
How long will therapy take?
The duration of therapy is a very personal process. Each client’s process is individualized based on their needs and goals. Some clients come to therapy to address one area or goal in their life. This may be resolved in a short period of time, and the client may decide to end at that point or continue to work on deeper feelings and larger goals. While other clients may come to therapy feeling unfulfilled, unhappy, knowing that something needs to change, or wanting to live a different life. The work for these clients tends to take more time and commitment to have the most long lasting changes. The duration and goals of therapy should be addressed on an ongoing basis between the client and therapist to ensure that you are being supported in achieving your positive outcomes.
What can I do make the most of therapy?
Hannah, Jamie, Katherine, and Kim have their unique approach and style to working with clients. We want to support you on this journey. Many clients want to be able to maximize their investment in therapy.
- showing up for the each weekly session
- be willing to explore vulnerability (take risks, be as open and honest as you can)
- be open to receiving empathy and support
- know that being uncomfortable sharing or feeling feelings is common
- follow through on cultivating new practices and completing homework
- address any conflicts or hurts Amy or Kim, rather than bailing out, skipping sessions, or coming late when things get tough. (Know that for many this means they are on the cusp of something shifting)
Is therapy confidential?
The only time we are required by law to break confidentiality is if you threaten to harm yourself or someone else or if their is suspected abuse or neglect. Otherwise, your work with Amy and Kim is confidential. If you would like us to collaborate with another medical professional or another person, we have a Release of Information form for you to sign that grants permission to share information dictated by you.
What forms of payment do you accept?
Cash, check or credit cards (American Express, VISA, MasterCard, and Discover), and health spending account (HSA) and flexible spending account (FSA) cards.
How can I find out if my insurance will pay for therapy?
We participate as an out of network/PPO provider in all of the major plans (Blue Cross/ Blue Shield, Cigna, United Behavioral Health, and Aetna) .
Contact your insurance provider and ask these questions:
- Am I covered to see a Licensed Professional Counselor?
- What is my deductible and have I already surpassed my deductible this year?
- What is your accepted fee for LPCs for zip code 20037 and what percentage of that fee do you cover?
- Is there an annual dollar or session limit to see a therapist?
- Do I need a DSM diagnosis on the receipt I receive from my therapist? If yes, what are the covered and uncovered diagnosis? (Do you reimburse for V codes?)
What is your cancellation policy?
We understand that you may need to cancel. We ask that you give us 48 hour notice. If you do not give us 48 hours notice, we will bill you for the full session. When an emergency happens, we will not bill you.
Schedule an appointment with:
Hannah Wilson at 240.257.3178 or email at email@example.com
Jamie Peterson at 202.540.0832 or email at firstname.lastname@example.org
Katherine Nguyen at 202.540.0319 or email at email@example.com
Kim Ottinger at 240.480.0152 or email at firstname.lastname@example.org (Kim sees clients virtually and locally in Denver, CO).